Where will my interview be held?

Interviews usually take place in your home or at a location close to where you live. Sometimes we ask you to travel to our offices in Sawston or to another local location for an interview if we need you to be in a particular place. In certain circumstances and if you are having to travel a long distance to attend an interview or have any condition which restricts your mobility, Healthcare Fieldwork can provide a taxi or contribute towards travel expenses if your journey is difficult or long.

Who do Healthcare Fieldwork recruit patients and healthcare professionals for?

We work with medical companies who are aiming to make their medical device and pharmaceutical products better by conducting research interviews. We work with start-up companies through to global pharmaceutical companies.  

What should I wear for my interview?

We try to make sure the interviews are as informal as possible. There is no dress code so please wear whatever you feel comfortable in. If you need to wear something specific, we will always let you know. Some previous interviews involved participants having to simulate an injection (without a needle) above their knee so participants were advised to wear shorts or loose-fitting trousers.


What if I change my mind about taking part in an interview or am no longer able to attend?


It is absolutely fine to change your mind beforehand but we ask that you let us know by email or telephone so that we can give your interview slot to somebody else.


What if I change my mind about taking part during the interview?

If, during your interview, you no longer want to continue to take part, that is not a problem; you just need to let the interviewer know and he/she will stop the interview. 

Can I tell people about my interview?

Unfortunately, not. You can’t tell anybody about the content of your interview. Most interviews must remain confidential and we will normally ask you to sign a confidentiality agreement before the interview starts. This is because some of the information in the interview might be commercially sensitive or we do not want any other participants to find out what we asked you before their interview. Your personal details also remain confidential and are never passed to anybody else (including our clients).

How is my personal data stored? Do you give my personal information to third parties?

The lawful and proper treatment of personal information is extremely important to Healthcare Fieldwork both for the protection of participants and for the success of its research. Your details will not be passed onto any other company. For more information, please visit our privacy page. 

Can I be identified in any reports that are written about my interview?

No. All personal details are removed from final study reports. In our reports you will only ever be known as a participant number (for example, P1) and not by your name. 

How much will I be paid?

We compensate you for your travel, time and opinions. The amount paid is dependent on the length of the interview and in accordance with industry best practice. 

I took part in one interview but haven’t been contacted for ages, does it mean that I am no longer eligible to take part?


There are a couple of reasons why you might not have been contacted for a while.

  1. We might not have been asked to run any studies which you are eligible to take part in.

  2. You can only take part in market research studies once every 6 months unless our client is happy for you to take part sooner.


Do you just interview patients? My sister is a doctor; would you like to interview her?


Yes, absolutely. We are often asked to interview GPs, consultants, nurses, physiotherapists, pharmacists, carers, dietician nurses and others who can provide us with information and opinions on medical conditions and their treatments. If you have friends or family members who might like to give their professional opinion in an interview, do ask them to complete the Healthcare Professional form and we will contact them for any studies that they are eligible for. 


Why are you going to audio and video record the interview?


The interviewer will need to write a final study report for the company which has requested the research. It’s really useful after the interview to be able to listen to your answers again so that we ensure all feedback given by participants has been recorded correctly in the report. Video recordings are particularly useful when we have asked you to handle and assess prototype medical devices. The recordings are never used for any other purposes other than for the study. 


What happens when my child or dependent takes part in a study? 


All parents / carers must agree to their child / dependent taking part in a study before being included. You will be asked to remain with your child / dependent at all times during the research interview. The interviewer will collect you and your child /dependent and take you into an interview room and then spend some time helping you and your child / dependent feel at ease. If at any time your child / dependent appears distressed the research will automatically be stopped by the interviewer or you may ask for it to stop at any point. 


What happens if the interview is stopped part-way through? 


If an interview is stopped part-way through, for whatever reason, the interviewer may still use the data it has collected as part of the study research unless you have not given your agreement to do so on the Consent Form.


What if there is a problem? 


We really value feedback. If you were unhappy with how the research has been conducted, or would like to ask any further questions, you can contact Healthcare Fieldwork by e-mail sarah@healthcarefieldwork.com




What is a market research interview?

Interview is the term used for market research discussions, however it is far from your typical job interview. There are no right or wrong answer to any of our questions. Participant interviews take place so that companies working with Healthcare Fieldwork can explore a range of medical conditions, symptoms, treatments or medical devices. The research normally aims to make medical products safer, easier to use and preferred by users. All of your thoughts and observations are valid and valuable. Sometimes you might be asked to give your opinion on medical devices that are in development, or rank them in order of preference. Please don’t be shy about giving us your views! We welcome negative comments just as much as positive ones so that we can help our clients design the best possible devices.

Recruitment for human centred design, user testing, usabiilty studies, human factors research